LTL Shipping: Are You Making These Costly Mistakes?
Let’s paint a quick picture.
You’ve finally landed that big client. Everything’s in place, the order is packed, and it’s on the way via Less-Than-Truckload (LTL) shipping. Then—boom—a delay. A miscommunication. A damaged pallet. And suddenly, your credibility takes a hit.
Sound familiar?
Whether you’re shipping pallets weekly or just starting to explore LTL, small mistakes can turn into big headaches. But the good news? Most of these errors are completely avoidable.
In this guide, we’ll break down the five most common mistakes in LTL shipping—and show you exactly how to avoid them.
🚚 What Is LTL Shipping, Exactly?
Before diving in, let’s clarify. LTL (Less-Than-Truckload) shipping is used when you’re shipping freight that doesn’t require a full truck. Instead, your shipment shares space with cargo from other shippers.
It’s cost-effective and flexible—but because your freight is part of a shared network, precision is everything.
1. Improper Packaging and Palletizing
Why it’s a problem:
Freight that isn’t properly secured or stacked can shift during transit, leading to damage—or worse, rejection at delivery.
How to avoid it:
- Use quality pallets. Avoid broken or uneven ones.
- Shrink-wrap thoroughly. Secure the load from top to bottom.
- Distribute weight evenly. Heavy items on the bottom, lighter on top.
- Label correctly. Attach clear labels on all sides.
Pro tip:
Freight damage costs U.S. businesses over $1 billion annually, according to Forbes. Proper palletizing can drastically reduce your risk.
2. Inaccurate Freight Class and Weight
Why it’s a problem:
Freight class determines shipping rates. If your class or weight is off, you could face reclassification fees, delays, or disputes.
How to avoid it:
- Know your freight class. Use the NMFTA’s freight classification system.
- Weigh it right. Use a calibrated scale and include all packaging in your total.
- Document everything. Keep records for verification if needed.
LSI Keywords: freight class calculator, NMFC codes, LTL rate adjustment, dimensional weight.
3. Missing or Incomplete Documentation
Why it’s a problem:
The Bill of Lading (BOL) is the lifeline of your shipment. Missing or incorrect details can delay pickups, misroute freight, or cause legal headaches.
How to avoid it:
- Double-check the BOL. Verify addresses, weight, class, and special instructions.
- Use digital BOLs. Many carriers now support e-documents for accuracy and tracking.
- Include reference numbers. PO numbers, customer IDs, and internal codes help everyone stay on the same page.
According to FreightWaves, incomplete BOLs are a top cause of shipping errors.
4. Neglecting Accessorial Charges
Why it’s a problem:
LTL carriers often charge extra for services beyond basic dock-to-dock delivery—like liftgates, residential delivery, or limited access locations. Forgetting to request these can result in surprise fees or failed deliveries.
How to avoid it:
- Ask upfront. Clarify what’s included in your carrier’s base rate.
- Review delivery locations. Is it a business? Residential? Does it need inside delivery?
- Add special services to the BOL. Don’t assume they’ll be included automatically.
Helpful Link: UPS LTL Freight Accessorial Charges
5. Choosing the Wrong Carrier for Your Needs
Why it’s a problem:
Not all LTL carriers are created equal. Some specialize in regional routes, others in national. Using the wrong one could mean slower transit times, higher costs, or inconsistent service.
How to avoid it:
- Match carrier to route. A regional carrier may be faster (and cheaper) for short hauls.
- Compare transit times and service levels. Not just rates.
- Read reviews and track records. Look at Carrier411 or ask your 3PL for recommendations.
And remember—cheapest isn’t always best. Delays and damages cost more in the long run.
🚀 Bonus: How to Set Yourself Up for Long-Term LTL Success
Avoiding these mistakes is step one. But if you want to thrive in LTL shipping, consistency is key.
Here are a few habits that separate top shippers from the rest:
- Standardize your packaging process.
- Build relationships with reliable carriers.
- Use a transportation management system (TMS).
- Track KPIs like on-time delivery, damage rate, and accessorial fees.
According to Inbound Logistics, companies that consistently review and optimize their LTL practices save up to 20% annually on freight costs.
🧠 Conclusion: Small Tweaks, Big Payoffs
LTL shipping isn’t just about moving goods—it’s about precision, communication, and anticipating the unexpected.
When you avoid the five common mistakes we’ve outlined—poor packaging, incorrect freight details, incomplete documentation, ignoring extra charges, and choosing the wrong carrier—you’re not just saving money. You’re building trust, protecting your brand, and creating a seamless experience for your customers.
Ready to ship smarter? Take a look at your current LTL process and start tightening those loose ends today.
❓FAQ: Common LTL Shipping Questions
What is the difference between LTL and FTL shipping?
LTL (Less-Than-Truckload) is for shipments that don’t require a full truck, while FTL (Full Truckload) is when one shipper uses the entire truck. LTL is cost-effective for smaller loads but may have longer transit times.
How do I calculate freight class?
Freight class is determined by factors like density, stowability, handling, and liability. Use tools from NMFTA or ask your carrier for a freight class calculator.
Can I track an LTL shipment?
Yes. Most LTL carriers offer tracking via PRO numbers or online portals. Some also integrate with third-party logistics (3PL) platforms and TMS software for real-time visibility.
What happens if my freight is damaged?
File a claim with the carrier immediately. Include photos, the signed BOL noting the damage, and proof of value. Keep in mind, LTL carriers typically have limited liability based on freight class.
Do I need insurance for LTL shipments?
While carriers offer limited liability, it’s smart to invest in freight insurance for high-value or fragile goods. This ensures full coverage in case of loss or damage.