Do They Have Experience in Your Industry?
Not all logistics providers are created equal. One that specializes in food-grade transport might not understand the nuances of shipping industrial machinery.
Why it matters:
- Industry experience means fewer surprises.
- Familiarity with your goods reduces the risk of mishandling.
- Providers can suggest optimized routes and packaging based on prior experience.
Pro tip: Ask for case studies or client references in your industry.
2. What Is Their Track Record for On-Time Delivery?
Timeliness isn’t just a bonus—it’s essential. A reliable partner should be able to back up their promises with hard data.
Ask for:
- On-time delivery rates over the past 12–24 months.
- Any penalties or service-level agreements (SLAs) they offer.
According to Statista, late deliveries cost U.S. retailers billions each year, especially during peak seasons. Don’t let your shipments be part of that statistic.
3. How Robust Is Their Technology Platform?
A modern logistics provider should offer real-time tracking, automated updates, and easy integration with your systems.
Look for:
- Transportation Management Systems (TMS)
- API integrations
- Mobile apps or portals for easy tracking
Bonus: A transparent digital trail minimizes miscommunication and builds trust.
4. Can They Scale With Your Business?
Your shipping needs today may be very different from what they’ll be next year.
Consider:
- Do they operate in regions you plan to expand into?
- Can they handle sudden spikes in volume?
- Are they flexible with modes of transport (e.g., rail, air, ocean)?
A true partner grows with you—not just alongside you.
5. What Are Their Safety and Compliance Standards?
This one’s huge—especially if you deal with hazardous materials, perishables, or medical supplies.
Questions to ask:
- Are they up to date on all local and international regulations?
- How do they train drivers and warehouse staff?
- Do they hold certifications like ISO 9001 or CTPAT?
According to the U.S. Department of Transportation, compliance violations can lead to delays, fines, or even seized shipments.
6. How Strong Is Their Customer Support?
When something goes wrong—and it inevitably will—you want to know someone has your back.
Ask about:
- Dedicated account managers
- 24/7 customer service availability
- Escalation protocols
Look for companies that treat communication as a priority, not an afterthought.
7. What’s the Total Cost—Not Just the Quote?
Cheapest isn’t always best. A low quote might come with hidden fees or poor service.
Evaluate:
- Accessorial charges (e.g., liftgate, residential delivery)
- Fuel surcharges
- Fees for delays or redeliveries
As Forbes highlights, companies that optimize logistics spend strategically—not reactively—see long-term savings.
Final Thoughts: The Right Partner Is a Long-Term Investment
Choosing a logistics partner is a lot like hiring a key team member. It’s not just about ticking boxes on a checklist—it’s about finding someone who understands your business, shares your goals, and can deliver when it counts.
Before signing that contract, revisit these seven questions. A bit of due diligence now can save you a mountain of headaches later.
Looking to evaluate providers? Create a scorecard using these questions to compare candidates apples-to-apples.
FAQ: Choosing a Logistics Partner
Q1: What’s the most important factor when choosing a logistics provider? A: It depends on your priorities, but reliability and industry expertise are often at the top of the list.
Q2: How do I verify a provider’s claims? A: Ask for client references, SLAs, and performance reports. Don’t be shy about vetting them like you would any vendor.
Q3: Are small logistics companies reliable? A: Absolutely—many offer personalized service and deep expertise in niche markets. Just make sure they can scale with you.
Q4: What certifications should a logistics provider have? A: Look for ISO certifications, CTPAT, and others relevant to your industry (e.g., FDA for food logistics).
Q5: Can I switch logistics partners easily if things go wrong? A: It depends on your contract terms, but flexibility is key. Choose a provider that won’t lock you into long, one-sided agreements.